Warranty Information
At MZ Covering, we are committed to providing high-quality window coverings that last. Our warranty ensures that your investment is protected and that you can enjoy your blinds, shades, shutters, or drapes with confidence.
What Our Warranty Covers
Our warranty covers defects in materials and workmanship under normal use. This includes:
Malfunctioning mechanisms such as lift cords, tilters, or rollers
Warping, cracking, or splitting of materials under normal conditions
Defective hardware included with your window covering
What Our Warranty Does Not Cover
The warranty does not cover issues caused by:
Improper installation or handling
Damage from accidents, misuse, or neglect
Exposure to extreme conditions beyond normal indoor use
Normal wear and tear, including fading or discoloration over time
Warranty Period
The warranty period varies by product type:
Blinds & Shades: 3 years from the date of purchase
Shutters: 5 years from the date of purchase
Drapes & Curtains: 1 year from the date of purchase
Please refer to your product documentation for specific warranty details.
How to Make a Warranty Claim
Contact Our Support Team: Reach out to us at support@mzcovering.com or 647-739-2120.
Provide Proof of Purchase: Include your order number, product details, and a description of the issue.
Assessment: Our team will review your claim and provide instructions for repair, replacement, or resolution.
Our Commitment
Your satisfaction is our priority. If a product defect is covered under warranty, we will work quickly to repair or replace it, ensuring minimal disruption to your home or office.
Phone: 647-739-2120 | Email: support@mzcovering.com | Address: 134 Barbican Trail, St. Catharines, Ontario, Canada L2T 3Z9