At MZ Covering, we are committed to providing high-quality window coverings and exceptional customer service. Our policies are designed to ensure transparency, fairness, and a smooth shopping experience for all our customers.

Shipping Policy

We strive to deliver your orders as quickly and efficiently as possible.

• Processing Time: Most orders are processed within 1–3 business days.

• Shipping Methods: We use trusted carriers to ensure safe and timely delivery.

• Tracking: Once your order ships, you will receive a tracking number to monitor its progress.

• Delays: While we do our best to meet delivery timelines, occasional delays may occur due to weather, carrier issues, or high-demand periods.

Return & Exchange Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase:

• Eligibility: Items must be returned within 14 days of delivery in their original condition and packaging. Custom or made-to-order items may not be eligible for returns.

• Process: Contact our support team at support@mzcovering.com or 647-739-2120 to initiate a return or exchange.

• Refunds: Approved returns will be refunded to your original payment method within 7–10 business days.

• Exchanges: We will assist in exchanging your item for the correct size, style, or product.

Warranty Policy

We stand by the quality of our products.

• Manufacturer’s Warranty: Most window coverings come with a manufacturer’s warranty covering defects in materials or workmanship.

• Coverage: Warranty details vary by product. Please refer to your product’s specific warranty information.

• Claims: Contact our support team for guidance on warranty claims.

Privacy Policy

Your privacy is important to us.

• We collect only necessary personal information to process orders and provide customer support.

• We never share your personal information with third parties for marketing purposes without consent.

• Our website uses secure encryption to protect sensitive information during transactions.

Payment Policy

We accept secure online payments through trusted gateways.

• Payment Methods: Major credit cards, debit cards, and PayPal.

• Security: All transactions are processed through secure, encrypted channels.

Customer Support

We are always here to help. For any questions regarding orders, returns, installation, or product information, contact us:
Phone: 647-739-2120
Email: support@mzcovering.com
Address: 134 Barbican Trail, St. Catharines, Ontario, Canada L2T 3Z9